Dear Yalota742151,

Thank you for sharing your feedback. We apologize for any disturbance you experienced due to noise and the timing of room service. Your comments have been noted, and we'll work to improve these aspects for a better guest experience. Your input is appreciated.
The entire ME Dubai team hopes to welcome you back!.

Best Regards,

Tatiana Frolenko
Front Office Manager

Dear Rashed8800,

Thank you for your recent stay at ME Dubai and for your review.

Kindly be informed that our hotel has more than 3 floors and more than 35 rooms, and we are indeed a non-smoking hotel. Upon your arrival, you signed our non-smoking policy, which clearly states that a cleaning fee would apply if smoking occurred inside the room, as the room cannot be sold to another guest in such a condition.

We take all feedback seriously and strive to provide professional and courteous service to all our guests. We apologize for any unpleasant experiences you had during your stay, including the concerns about lobby and corridor smells. We will investigate these matters further to ensure the comfort of our guests.

We appreciate your comments, and we are committed to addressing these issues to enhance the overall guest experience. Thank you for bringing them to our attention.

Best Regards,

Guillermo Perez
Rooms Division Manager