Dear Kholood A,
Warmest Greetings from Centara Mirage Beach Resort,
Thank you for sharing your feedback about the family vacation with the best rating on this platform.
We strive to provide excellent service and an excellent Thai-inspired experience to our diversified guests and to make our guests' stay the most comfortable. We admire your amazing, pleased experience with our superb, family-friendly arrangements, and additional services offered by our professional team in particular Alex (Walid), from our Recreation team. It would be a great pleasure to share your wonderful experiences and best ratings with the entire team. This gives us all a lot of motivation.
As customer satisfaction remains to be one of our top priorities, we can agree that what had transpired with your request did not fully reflect this objective, and hence, has undermined your expectations of a Centara brand experience. Our training programs place a strong focus on maintaining a high standard of service across all of our departments, particularly in the areas of guest experience, empathy, accuracy, and attentive service. Rest assured that this will be reinforced with our team. We aim to make our guests stay the most comfortable.
We look forward to serving you and your family extensively when you visit us.
With Best regards,
Vikas Bhatia,
Quality Manager