Dear arsenaly555
Warmest Greetings from Centara Mirage Beach Resort Dubai
Our resort houses are Inspired by mythical Thai and Arabian adventures, the themed destination resort offers facilities for guests of all ages, including a kids’ spa, a dedicated candy-themed spa with treatments, manicures, and pedicures for kids at Spa Cenvaree. All age of kids may spend their vacation exploring Camp Safari, fire shows, illusionists, magicians etc. E-zone, Mirage Family Lounge & the water park, complete with a lazy river, kids’ fun water play area, waterslides.
We appreciate your 100% rating on our Value, Rooms, Location, Claenliness & Sleep Quality. Your compliment ''I wish you success and thank you for your generosity, but the hotel in general is good, '' is highly remarkable. On another note, we are nevertheless truly saddened that it is felt your experience on the mentioned concern did not meet the level of service that we strive to offer and that we are known for. Your feedback is highly valuable to us, and we are naturally concerned about your dissatisfaction. We strive incredibly hard to make every guest experience enjoyable with exceeded expectations.
Our training programs provide a major emphasis on a uniformly high degree of service throughout all of our departments, especially regarding empathy, guest experiences, efficiency, and correctness, quick and attentive services. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. It is saddening to know you did not have the opportunity to meet with them. Rest assured your feedback & experiences have been personally shared with our respective team for their future insight. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' demands are met.
We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. Thank you for your support of Centara Mirage Beach Resort Dubai.
With Warm regards,
Vikas Bhatia
Quality Manager