Dear karenaT2844SE,

It always makes us proud to hear such wonderful feedback and thank you for sharing your experience with the TripAdvisor community.

Commitment to service and guest satisfaction is a main focus and we are delighted to receive a wonderful feedback from you. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We also shared your kind words with the team especially with Ahmed and all of them were really happy and touched that they were able to make your stay a really memorable one.

Again, thank you and we can't wait to welcome you on your return.

Warm regards,