Dear Odyssey337483,

Thank you for bringing these issues to our attention and please allow us to extend our sincere apologies for inconveniences you encountered during your stay. At Adagio, as you know from your stay in Jeddah, we pride ourselves on our excellent customer service and in this instance, we have clearly fallen short of our promise.

As you will see from our other reviews, your recent experience is far from the high standards which we aim to deliver. This makes us all the more eager to ensure this does not repeat with any of our guests. Keeping our customers happy is our number one priority and we hope you will provide us with the opportunity to restore your confidence in us.

We appreciate your honest feedback and we hope you will give us another chance to serve you better. Wishing you a prosperous 2022 ahead!

Sincerely,
Robin Solomon | General Manager

Dear aliaU2099NT,

Thank you for taking the time to share your nice experience here on Tripadvisor. We’re thrilled your time with us was overall great and that our Heartists played a major role in that; your compliments will be shared to Ahmed, Sameh, Ayoub and Sharmaine.

As a part of our cleaning protocol, our Housekeeping Heartists clean all areas in the apartments including the kitchen and whenever there are used dishes in the sink, they make sure to put it in the dishwasher for the guests. Please accept my sincerest apologies if we fail to do so in this specific instance. Please rest assured that this has been raised to the concerned department for their action.

We endeavour to go above and beyond to ensure our guests have memorable experience. We appreciate guest feedback as this helps us motivate (if positive) and improve (if not-so-positive) our guest experience.

We look forward to welcoming your again soon for a better experience!

Sincerely,
Robin Solomon | General Manager

,537didird عزيزي

شكرًا لك على هذه التعليقات الرائعة وعلى الوقت الذي قضيته في مشاركة تجربتك على موقع TripAdvisor.

إنه لمن دواعي سرورنا أنك استمتعت بإقامتك معنا وأن فريقنا قد ساهم في تجربة لا تُنسى في أداجيو دبي ديرة للشقق الفندقية.

نحن نتطلع للترحيب بعودتك قريبا.


بإخلاص،
روبن سولومن | مدير الفندق