Dear Guest,

Thank you for writing your review on TripAdvisor and it was a pleasure to have you as our guest at Al Nafoorah.

We are sorry to hear that you were not completely satisfied with your dining experience with us and we were surprised that you did not share this particular incident on the spot with any of our staff or managers as we do investigate so we could assist you more and as guest feedback is of utmost importance to us,

We hope that your experience on this occasion will not deter you from visiting us again and will strive to ensure that on this occasion we are able to achieve the high standards of service and excellence that we aspire to

Kind regards,

Mahmoud