Dear Guest,
First of all, let me get the chance to thank you for choosing Steigenberger Hotel Business Bay
Second, please accept our sincere apology concerning the situation which happened during your stay.
We are indeed concerned if we came short of meeting some of your expectations and rest assured that each comment is reviewed by all members of the concerned teams and adjusted where ever possible.
We hope that you will give us the opportunity of welcoming you back to demonstrate our ability to deliver service and facilities to your expectations and to amend your latest views.
We look forward to such in the not too distant future.
Warm Regards,
Stephen Meredith
stephen.meredith@steigenberger.com