Dear Rahim,
We would like to thank you for taking the time in sharing your experience at Steigenberger Hotel Business Bay during your recent returning visit.
We are indeed concerned if we came short of meeting some of your expectations and rest assured that each comment is reviewed with all members of the concerned teams and adjusted where ever possible.
As discussed with yourself personally, we will indeed clarify the dress code for each of our outlets at Steigenberger Hotel Business Bay to avoid, as you mentioned, any unconformable situation and to promote consistency in standards, which our guests have valued over the years.
Rest assured that our Team at Steigenberger Hotel Business Bay , praised for its discerning service within unique and stylish facilities, is fully dedicated in ensuring that our clientele is hosted with the best of caring and genuine service for all.
We hope that we will have the pleasure of welcoming you back for your to demonstrate our ability to deliver the level of service which you have praised many times during your past visits.
Warm Regards
Stephen Meredith
stephen.meredith@steigenberger.com