Dear Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay, it makes us happy to hear that you can write many happy memories about your experience here in the hotel.
We hope to see you again very soon.
Sincerely,
Pullman Downtown Team

Dear Valued Guest,
We would like to extend our sincere apologies for the unfortunate experience you encountered during your recent stay with us.
We assure you that your feedback will help us to improve. We have taken appropriate measures and actions to prevent this from happening again.
We do hope that you give us another chance to restore your faith in us again. We assure you that we will extend every courtesy needed to ensure you will have memorable time in our hotel.
Once again, please accept our apologies and thank you for feedback.

Best Regards
Pullman Downtown

Dear Amsd502,

Thank you for taking the time to tell us about your experience at the Steigenberger Hotel Business Bay-Dubai. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.

Your valuable feedback has been discussed with the hotel management. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind regards
Torsten Obermann
General Manager