والله الخدمه بلخصوص عند مصطفى خدمه مو باي فندق والاستقبال جميل والتعامل اجمل ومسطفى احسن تعامل واخلاق وبلفندق والتعامل شخصيه مهتمه بلزباين ومصفطى يكلم الزباين بين كل وقت يشوف محتاجين شي والله الله يعطيه العافيه من احسن الناس بلفندق
Dear Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay, it makes us happy to hear that you can write many happy memories about your experience here in the hotel.
We hope to see you again very soon.
Sincerely,
Pullman Downtown Team
موظف في اخر الليل يدخل علي في الجناح انا واهلي ومعه نزلاء اخرين حتى من غير ان يطرق الباب قبل الدخول وهذا هو النظام المتعارف عليه هل يعقل ان يصدر عذا التصرف في فندق يعتقد انه يحمل 5 نجوم وبعدها يتقدم المدير المناوب باعتذر انه هذا خطا ويحصل في جميع الفنادق اذا كانت هذه عقلية المدير المناوب من باب اولى ان يكون الخطا عندهم شي طبيعي وعادي
Dear Valued Guest,
We would like to extend our sincere apologies for the unfortunate experience you encountered during your recent stay with us.
We assure you that your feedback will help us to improve. We have taken appropriate measures and actions to prevent this from happening again.
We do hope that you give us another chance to restore your faith in us again. We assure you that we will extend every courtesy needed to ensure you will have memorable time in our hotel.
Once again, please accept our apologies and thank you for feedback.
Best Regards
Pullman Downtown
الإيجابيات: موقع الفندق قريب من دبي مول، الإفطار جميل ومنوع، نظافة الغرفة والأثاث، إطلالة جميلة على القناة
السلبيات: تأخير في إجراءات الدخول(الوصول الساعة 4 العصر وتم تسليمنا الغرفة الساعة 5)وهذه أكبر سلبيه بالنسبة لمسافر يريد الراحة بعد الطيران، أصناف بوفيه الغداء قليله
Dear Amsd502,
Thank you for taking the time to tell us about your experience at the Steigenberger Hotel Business Bay-Dubai. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.
Your valuable feedback has been discussed with the hotel management. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Kind regards
Torsten Obermann
General Manager
الفندق نظيف وجميل والغرفه جيده المشكله في الازعاج في الموسيقى الى وقت متأخر ٣ am فهذا الشي لا يطاق. بالنسبه لعائله تنام قبل الساعه٣am بالنسبه لي لن اقسم بهذا الفندق مره اخرى وسوف اوصي اصدقائي واهلي وجميع كل من اعرف وشكرا
Dear naif182020,
Thank you for taking the time to tell us about your experience at the Steigenberger Hotel Business Bay-Dubai. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.
Your valuable feedback has been discussed with the hotel management. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Kind regards
Torsten Obermann
General Manager
موقع جميل قريب من دبي مول ، موظفين خدومين خصوصا Obaid and Grorge , المكان هادئ ، الغرف نظيفه ، مطاعم الفندق جميله والمخبز ، سرعه استجابه الموظفين ، سهوله التشيك ان و الاوت ، يوجد سوبرماركت وصيدليه قريبه .
Dear 1Maha-0,
Thank you for taking the time to share your experience and for choosing to stay at the Steigenberger Hotel Business Bay - Dubai!
We are pleased to read your positive detailed review and we are glad to know that you had a great experience.
We will certainly share your feedback with the team and they will be delighted to see your valuable positive comments.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Kind regards
Torsten Obermann
General Manager
