Dear Mr. Fetaim,

Thank you for taking the time to write such a pleasant review of your recent visit at Jumeirah Creekside Hotel.

We are truly delighted to read your complimenting review and to know that you enjoyed your recent stay with us. Your kind words regarding your experience have been shared with the team, as it is from your feedback that we will be able to uphold our commitment to excellence.

It was a pleasure looking after you and we look forward to welcoming you back soon.

Yours sincerely,

Andy Cuthbert
General Manager

Dear MoaeidA,

It truly saddens me to know that we have failed to meet your expectations on certain occasions during your stay with us. Please accept my sincere apologies for the inconvenience that was caused. We greatly value our guest feedback as it helps us determine the things we need to improve and maintain. Rest assured that we will strive to better enhance our guest experience with us. Once again thank you for your feedback.

Yours sincerely,

Andy Cuthbert
General Manager

Dear Latifaalthawadi,

Thank you for sharing your experience at Jumeirah Creekside Hotel through Trip Advisor.

I appreciate your loyalty to Jumeirah Creekside Hotel and for your kind acknowledgements of our hotel, exquisite facilities and high level of customer service provided by our team of incredible colleagues highlighting Phionah from the Reception.

Thank you for such a wonderful review, it’s truly appreciated. On behalf of the entire team we do hope to see you back with us sometime in the hopefully not too distant future and look forward to that day.

Yours sincerely,

Andy Cuthbert
General Manager