Dear Mr. Saeed,
Greeting from Citadines Culture Village Dubai.
Thank you for taking the time to provide us feedback. We aim to provide the most comfortable experience possible for our guests and we truly are disappointed to hear that your stay did not meet expectations. We assure you that feedback like yours is not taken lightly. May we request you to email us at firstname.lastname@example.org some details such as the guest full name that used upon check-in, room number, and other details that you may be able to share with us so that we can investigate further your concerns and coordinate with pertinent departments.
At the Citadines Culture Village Dubai, we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations.
Again, our sincere apology for this isolated case and we hope you could give us another opportunity in the future to welcome you and prove that we can serve you better.
Ronin Ronald Endozo