تجربتي في فندق سيتادينز كانت رائعة بكل المقاييس. الغرف نظيفة للغاية ومريحة، وإطلالة النهر من الغرفة كانت ساحرة بحق. فريق العمل متفاني وودود للغاية، وكانوا دائمًا على استعداد لتقديم المساعدة وتلبية الاحتياجات. الشرفة كانت إضافة رائعة، حيث استمتعت بالاسترخاء هناك والاستمتاع بالمناظر الخلابة. ولا يمكنني أن أنسى موقع الفندق الرائع، فقد كان مثاليًا وقريبًا من كل ما أحتاجه. إنه فندق يستحق الزيارة مرة بعد مرة!
Dear Mr. Khaled,
Thank you so much for sharing your delightful experience at Citadines Culture Village Dubai. We are thrilled to hear that your stay with us met and exceeded your expectations.
It's wonderful to know that you found the rooms to be clean and comfortable, and that the magical river view from your room added a special touch to your experience. We take great pride in our dedicated and friendly staff, and it's heartening to hear that they were always ready to assist and accommodate your needs.
We're glad you enjoyed the addition of the balcony, providing a perfect spot to relax and soak in the stunning views. It's fantastic to learn that our hotel's location proved to be convenient for all your needs.
We truly appreciate your kind words and recommendation. It would be our pleasure to welcome you back to Citadines Hotel in the future. Should you need anything on your next visit, please do not hesitate to let us know.
Safe travels, and we look forward to hosting you again!
Warm regards,
Ronin Ronald Endozo
General Manager
Citadines Culture Village Dubai
اهتم الفندق والموظفون بي كثيرًا ونوصي دائمًا بالزيارة. شكرا جزيلا لك ، كانت المرافق رائعة. كان فريق Valet رائعًا. كانت الغرف جميلة ونظيفة ولا سيما المنظر. سأزور هذا الفندق دائمًا في أي وقت أكون فيه في دبي. حظا سعيدا.
Dear Abalmarzook15,
Warm greetings from Citadines Culture Village Dubai and thank you for taking the time to share your review in Tripadvisor.
Commitment to service and guest satisfaction is our main focus and we are delighted to read that you enjoyed your stay with us. Our team takes pride and dedication in providing exceptional hospitality service to our valued guests, such as yourself, to assure guest positive experience.
For this reason, we are sincerely pleased that your stay was exquisite moments. I will take great pleasure in sharing your kind words to team to keep them further motivated.
Thank you and we are looking forward for your stay in our hotel.
Sincerely,
Ronin Ronald Endozo
General Manager
Citadines Culture Village Dubai
فندق رائع حول منطقة الجداف.
أقيم دائمًا في سيتادينز عندما أسافر إلى دبي.
كرم الضيافة من الدرجة الأولى وجميع الموظفين لطفاء ومتعاونون للغاية.
سأوصي دائمًا كل مسافر بزيارة سيتادينز .
شكرًا جزيلاً لك على التأكد من أنك تحافظ دائمًا على معاييرك.
Dear Mr. Ahmedjan1,
Warm Greetings.
Thank you for taking the time to share your stay experience at Citadines Culture Village Dubai!
It is very encouraging for us to know that you had several delightful moments during your stay.
We are happy to have met your expectations in service and quality standards. Receiving good feedback from our residents motivates us to further improve our commitment to delivering good service.
We thank you again for your valued patronage and we look forward to welcoming you back.
Yours sincerely,
Ronin Ronald Endozo
General Manager
Citadines Culture Village Dubai
تستغرق عملية تسجيل الوصول ما لا يقل عن 15-20 دقيقة وعليك الانتظار مع عائلتك في مكتب الاستقبال. وقوف السيارات صغير جدا. الإدارة ليست متعاونة وغير متوفرة. ماكينة صنع القهوة بالخدمة الذاتية لكوب واحد 10 دراهم. الطاولات وأدوات المائدة غير نظيفة في المطعم
Dear Mr. Saeed,
Greeting from Citadines Culture Village Dubai.
Thank you for taking the time to provide us feedback. We aim to provide the most comfortable experience possible for our guests and we truly are disappointed to hear that your stay did not meet expectations. We assure you that feedback like yours is not taken lightly. May we request you to email us at frontoffice.ccvd@the-ascott.com some details such as the guest full name that used upon check-in, room number, and other details that you may be able to share with us so that we can investigate further your concerns and coordinate with pertinent departments.
At the Citadines Culture Village Dubai, we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations.
Again, our sincere apology for this isolated case and we hope you could give us another opportunity in the future to welcome you and prove that we can serve you better.
Sincerely,
Ronin Ronald Endozo
General Manager
جيدة