Dear Sadeem A,
Warm greetings from The Canvas Hotel MGallery by Sofitel.
First and foremost, thank you for the time you took to complete the Survey following your stay with us. It is our goal to achieve the highest standards of service we could offer to our guests and it is always rewarding for my team to learn that we have met your satisfactions.
Furthermore, I would like to use this opportunity to thank you for bringing the matter about Cleaning and music noise to our attention and please accept our sincere apologies for the inconvenience caused. We are delighted to know that you were very satisfied with the action taken that made your stay more comfortable and memorable.
We hope that this will not deter your decision of coming back to us again as we look forward to your next visit in the hotel, trusting that we would be able to serve you better.
Kind regards,
Mirco Iada
General Manager