Dear Defallah S,

Greetings from Sante Ria Restaurant and Bar at the First Collection JVC Hotel.

Thank you immensely for your generous comments about your visit. We are delighted to hear that your experience with us was nothing short of exceptional. It brings us immense joy to learn that our team members, particularly Sarah and Islam, contributed positively to your visit. Their dedication to providing exemplary service and warm hospitality reflects the core values we uphold. We extend our gratitude for acknowledging their efforts, and we will certainly pass along your commendations to them.

We hope to have the pleasure of welcoming you and your friends back for another delightful experience in the near future.

Regards,

Sante Ria Team

Hi 469adila,

Thank you for taking the time to post your review about our restaurant on TripAdvisor. Please accept our sincerest apologies for the inconvenience caused. We treat all our guest feedback with the utmost importance, as it will only help us to improve our services and to ensure a better experience for our valued guest. Kindly provide us with more details about your reservation and time of visit, whether the reservation was in your name or someone else's, and if you can also provide us with your contact number at Adham.Farag@thefirstcollection.ae or fbadmin.tfcjvc@thefirstcollection.ae .

We hope that you give as another chance to assist you in the future. We wish we could gain your trust back by giving us another chance to show you top class service that The First collection is known for.

Regards,

Sante Ria Team