Dear F4ares,

Thank you for posting your review regarding your recent stay at the Hilton Dubai The Walk.

While we are happy to note that you found the hotel location to your satisfaction, I regret to acknowledge that we did not manage to fulfil your expectations on this particular occasion and I sincerely apologise for that. I only wish that I became aware of your dissatisfaction while you were still in house for me to be able to personally look into the matter and make it right for you.

Rest assured that your comments for improvement and low ratings have been taken seriously by us and shared with the concerned department heads for necessary feasible action.

Your feedback is valuable to us as this enables us to improve and find more opportunities. We hope to be able to welcome you back to our property in not so distant future.

Sincerely,

Alexander Musch
Hotel Manager
info.dubaithewalk@hilton.com

Dear 460meshala,

First of all, we thank you for sharing with us your experience and observation on your recent stay at the Hilton Dubai The Walk.

While me and my team take pride in our efforts to provide excellent customer service, it is with regret to acknowledge that we did not manage to fulfil your expectations on this particular occasion and I am sorry you were disappointed and dissatisfied on our overall service and facilities. I only wish that I became aware of your dissatisfaction while you were still in house for me to be able to look into the matter personally.

Rest assured that your comments regarding the inconvenience that you have to go through during your stay with us is taken into serious consideration as a constructive feedback.

Hope none of these misgivings has turned you off our hotel completely as we all look forward to welcoming you back to our property in the near future.

Yours sincerely,

Alexander Musch
Hotel Manager
Info.dubaithewalk@hilton.com