Dear kinanaali,

We are truly sorry that you had a disappointing experience during your recent stay at Hilton Dubai The Walk and I do appreciate that you brought to our attention the issues you have encountered that made you feel this way.

At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise so please rest assured that your feedback is taken really seriously on board by all of us in order to further improve our hospitality.

We hope you will give us the opportunity to welcome you again in the near future and let us regain your confidence in our service and facilities.


Yours sincerely,

Gisele C
Hotel Manager

Dear Navigator48445655934

While I am disappointed to note that your stay with us was not up to your expectations, I greatly appreciate the time and effort you took to share your feedback and comments with us and I would like to start by apologizing for this.

Your comments have been taken seriously on board and I have discussed with the concerned department heads to address all your concerns. Rest assured that appropriate action for improvement has been taken.

Nevertheless, I am grateful that you have opted to highlight some of the positive aspects of your stay such as the hotel's location.

We hope you will give us the opportunity to welcome you again in the near future and let us regain your confidence in our service and facilities.

Yours sincerely,

Gisele C
Hotel Manager

Dear brandssoso,

Thank you for sharing your constructive comments online with regards to your recent stay at the Hilton Dubai The Walk.

We are delighted to note that you found our overall service, products and facilities to your satisfaction, as this is what we always strive to achieve and provide our valued guests at all times. Glad that you had enjoyed your stay with us which you have expressed in your post and that we are able to meet your full expectation of a Hilton stay experience.

So we all look forward to welcome you back to our property in the near future. Please do not hesitate to contact us should you need our assistance with your next booking.

Sincerely,

Alexander M
info.dubaithewalk@Hilton.com