Dear Valued Guest,

Thank you for sharing your feedback on Tripadvisor following your recent stay with us at Damac Hills 2 Hotel – an Edge by Rotana.

I was extremely disappointed to read your review and poor rating towards our facilities and services and I am sorry for any inconvenience caused during your stay with us.

Please be rest assured that all your comments are being assessed together with our Executive Housekeeper to take necessary steps to meet our guests’ expectations in these areas.

Once again thank you very much for sharing your feedback and I do hope that these incidents will not affect your decision to use our facilities and services in the future and that you will give us another opportunity to regain your trust by staying with us in the near future.

Best regards,

Timur Ilgaz
Cluster General Manager

Dear Mr. Ahmad ,

Thank you very much for your very positive review of your recent stay with us at Damac Hills 2 Hotel - Edge by Rotana .

I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations.

Your recommendation on TripAdvisor is indeed treasured, and I look forward to welcoming you back to Damac Hills 2 Hotel - Edge by Rotana soon.


Best regards,

Timur Ilgaz
Cluster General Manager