Dear alisultann,

We do take pride in catering to our guests’ needs the best way we can and your encouraging words will certainly help to strengthen and motivate our associates to continue with their efforts in creating memorable guest experiences. Our guest's safety and welfare is of utmost importance to us and we are happy to learn our service is being appreciated. I will certainly share your kind words with Sameh and Stephanie.

Thank you very much for your great review and we look forward to welcoming you again in the near future.


Sincerely,

Frederic Gitzner
Cluster General Manager

Dear sabahalangaz,

Thank you for taking time to share your review here on TripAdvisor.

We are delighted that you had a pleasant time at our hotel, and that your children had also enjoyed their experience with us. It is always great to receive such comments from our guests and we very much appreciate your compliment for our front office associates. Your kind words will certainly be shared with them.

We hope to welcome you at our hotel again during your next visit to Dubai.


Sincerely,

Frederic Gitzner
Cluster General Manager

Dear AhmedAmer11111,

We would like to thank you for choosing to stay at the Novotel World Trade Centre and for taking the time to share your experience with us.

It is a great pleasure to know that the overall experience of your stay met your satisfaction and we have made the impression of your stay truly a remarkable one. We greatly appreciate your positive comments about the services of the hotel and the team. Your kind words will be shared with the team, particularly with Sameh and definitely, this will serve as an encouragement to all our staff to continuously deliver an exceptional service to our guest.

Once again, thank you very much for your wonderful feedback and we look forward to welcoming you back in the near future.


Sincerely,

Frederic Gitzner
Cluster General Manager
Novotel & Ibis World Trade Centre
and Ibis One Central Dubai