Dear Omar A,

We are pleased to learn that you had a wonderful and enjoyable trip and our service, facilities, and location were to your satisfaction.

It is always gratifying to know whenever our staffs are being recognized for their warm hospitality and exceptional services. I will definitely extend your appreciation to the team especially with KC and Sameh.

Thank you for sharing your experience with us and we look forward to welcoming you back again at our hotel soon.


Warm Regards,

Frederic Gitzner
Cluster General Manager

Dear عبدالله ا,

Thank you for taking time to share your review here on TripAdvisor.

We are delighted that you had a pleasant time at our hotel and our service as well as the facilities were to your satisfaction. It is always great to receive such comments from our guests and we very much appreciate your compliment for our associates, Othman and Sameh. Your kind words will certainly be shared with them.

We hope to welcome you at our hotel again during your next visit to Dubai.


Best Regards,

Frederic Gitzner
Cluster General Manager

Dear hani-KSA,

Thank you for taking the time share a review following your stay with us.

We understand your stay has not met your expectations and we would like to offer you our sincerest apologies for any inconvenience we may have caused you.

Your feedback is essential to us, in our effort to offer every one of our valued patrons a pleasant stay. Rest assured that your comments are well noted and have been discussed with the team to improve our guest's overall experience.

Once again, thank you for your feedback and we would like to assure that anything brought to our notice is treated with care and attention it deserves.


Sincerely,

Frederic Gitzner
Cluster General Manager