Dear Alraqraq,
Thank you for taking the time to inform us about your experience at Novotel World Trade Centre. We understand your stay has not met your expectations and we would like to offer you our sincerest apologies for any inconvenience we may have caused you.
It is through guest feedback that we are able to continuously improve and your valuable comments are well noted. Please rest assured that I have discussed your feedback with the entire team and the necessary steps have been taken in order to further enhance the quality of our service.
Once again, we appreciate you sharing your concerns with us, and it is our hope you will give us the opportunity to better serve you in the future.
Sincerely,
Frederic Gitzner
Cluster General Manager