Dear Alanod551,
Thank you for taking the time to share your experience with us.
We understand your stay has not met your expectations and we would like to offer you our sincerest apologies for any inconvenience we may have caused you.
Your feedback is essential to us, in our effort to offer every one of our valued patrons a pleasant stay; please rest assured the appropriate measures will be taken to ensure our services will meet our guest expectations.
Once again, we appreciate you sharing your concerns with us, and it is our hope you will give us the opportunity to better serve you on your future visit with us.
Sincerely yours,
Frederic Gitzner
Cluster General Manager