Dear Valued Guest,
We would like to thank you for taking the time to share your experience regarding your recent stay at Ibis World Trade Centre Dubai.
Your feedback is essential to us, in our effort to offer every one of our valued patrons a pleasant stay. We understand your stay has not met your expectations and we would like to offer you our sincerest apologies for any inconvenience we may have caused you. Referring to your comment about the juice, we have investigated your concern and having thoroughly checked all our records, we would like to inform that during your stay, you have ordered a pasta dish only and there was no juice included on your request. This information was communicated to you, along with the a detailed statement of your account by our Front Office Manager, upon your check out.
Once again, we appreciate you sharing your concerns with us and would like to assure you that anything brought to our notice is treated with care and attention it deserves.
We hope to have the pleasure of welcoming you again at our property.
Sincerely,
Frederic Gitzner
Cluster General Manager
Novotel & Ibis World Trade Centre
and Ibis One Central Dubai