Thank you for choosing to stay at the Crowne Plaza Dubai Deira and for taking the time to write a review on Tripadvisor.com.
I am very sorry about the incident involving our security guard in the evening. We had seen in an increase of non resident visitors to the hotel lately and hence had tightened up the security procedures in the hotel. Please let me apologize sincerely for the overreaction and lack of empathy of my colleague towards you.
We have taken your feedback very seriously to ensure a re-occurrence will not happen again. I have furthermore taken the liberty and have contacted you directly.
I hope this incident will not defer you from coming back to stay with us.
Bruno Fischer & Team
Executive Assistant Manager