Dear Valued Guest,
Please allow me to extend my sincerest apologies as we have failed to meet your expectations on certain facets during your stay. We highly value our guests’ feedback and your review about your recent experience with us is greatly appreciated. I am a firm believer that these comments are helpful motivators to continuously improve our ways in enhancing our guests' experience.
The points you have shared were immediately discussed with the concerned department heads as those incidents are completely not acceptable to the set standards of Dusit Thani Dubai. I wish to assure you that we are taking corrective action to prevent such recurrence.
We pride ourselves on offering the highest standards of service and accommodation to our guests. Once again, we are truly sorry if on this occasion we have failed to meet those standards. We thank you for your patience and consideration on this matter and profoundly hope that we may have another chance to restore your confidence in Dusit Thani Dubai.
From all of us at Dusit Thani Dubai, we wish you and the ones dear to you a wonderful 2018.