Thank you for choosing to stay with us at Mövenpick Hotel & Apartments Bur Dubai.
We were disappointed to learn that we have fallen short of your expectations and your stay was not very pleasant. We are truly sorry that the location of the hotel was not up to your greatest satisfaction. We believe, our location is quite central to many of the key areas as well as the main attractions of the city.
Regarding the billing transaction, Please be assured that you were not charged twice. Actually, the transaction did not go through and the team processed the card again since the transaction was not successful. The failed transactions will reflect on your bank statement.
Nevertheless, we greatly appreciated receiving your feedback and are grateful for your kind patronage. We hope that you would stay with us again in the near future.