الطاقم جداً خدوم و رائع و بشوش
أتمنى زيادة موظفي و طاقم الافطار لانهم يتحركون بسرعة شديدة و منهكين
الغرف جميلة و مريحة
اتمنى وضع باقة قنوات osn العائلية و الاطفال و تغيير التلفاز لعدم وضوح الرؤية و عدم القدرة على رؤية كامل الشاشة في اطار التلفاز
Dear Guest,
Thank you for recently staying with us at Mövenpick Hotel & Apartments Bur Dubai.
It was a great pleasure knowing that you enjoyed the services and facilities of the hotel. At the same time, we well noted your concern over the lack of TV channels as well as the TV clarity in a view of improvement. We really appreciated you for spending your valuable time to write such a candid review as such feedback helps us to know where we can improve.
Thank you once again for sharing your feedback and It would be our pleasure to serve you again in the near future.
Sincerely,
Fabien Chesnais
General Manager
الموقع سيء لا توجد الكثير مم الخدمات قريبة من الفندق و لقد عانيت من دقت الفواتير لانهم خذوا من بطاقتي الاتمانية مبلغ الاقامة مرتين و كانت الخدمة سيئة و في احيان كثيرة لا يعمل مفتاح الغرفة لا انصح بهم.
Dear Guest,
Thank you for choosing to stay with us at Mövenpick Hotel & Apartments Bur Dubai.
We were disappointed to learn that we have fallen short of your expectations and your stay was not very pleasant. We are truly sorry that the location of the hotel was not up to your greatest satisfaction. We believe, our location is quite central to many of the key areas as well as the main attractions of the city.
Regarding the billing transaction, Please be assured that you were not charged twice. Actually, the transaction did not go through and the team processed the card again since the transaction was not successful. The failed transactions will reflect on your bank statement.
Nevertheless, we greatly appreciated receiving your feedback and are grateful for your kind patronage. We hope that you would stay with us again in the near future.
Sincerely,
Fabien Chesnais
General Manager
أتمنى من أخواني أصحاب تنظيف الغرف وتقديم الخدمات الأنتباه والتركيز.. لأني وجدت غرفتي مفتوحه وكانت منظفه ولله الحمد ولكن المشكلة كانت الغرفة مفتوحه وكان هناك في الغرفة مبالغ نقدية.. أرجو الانتباه... ولكن كانت أيام جميلة قضيتها في الافندق من كل النواحي.. أشكركم كثير
Dear Guest,
Thank you for your valuable feedback following your recent stay with us at Mövenpick Hotel & Apartments Bur Dubai.
We were delighted to learn that you had a pleasant stay with us and enjoyed the services and facilities of the hotel. However, we are extremely sorry for the negligence by the room attendant, leaving your room door unlocked after the service. Please be assured that your feedback has been forwarded to the concerned department to be more cautious and avoid such lapse from recurring in the future.
Thank you once again for staying and sharing your candid review. We look forward to the opportunity of welcoming you back to the hotel in the near future.
Sincerely,
Fabien Chesnais
General Manager
تسجيل الدخول مرتب والموظفين متعاونين ، الخدمات ممتازة ومساحة الشقة ممتازة وأنصح بالسكن فيها للعوائل .. أتمنى توفر خدمة النظافة طوال اليوم وأن يكون لهم تحويله خاصة للاتصال بهم عند الحاجة للتنظيف وعدم إزعاجهم للنزيل بطرق الباب بين الحين والآخر..
Dear Guest,
Thank you for choosing to stay with us at Mövenpick Hotel & Apartments Bur Dubai.
Whilst we greatly appreciated your positive comments regarding the quality of the apartment and the excellent service delivered by the team, we would like to extend our apologies that you were disturbed by the Housekeeping for the service.
We have forwarded your feedback to the concerned department to contact and confirm with the guests the convenient time for the service. Nevertheless, thank you for sharing your comments with us as such feedback really enable us to improve and enhance our services and facilities.
Thank you once again for staying with us and we do hope that you will have the opportunity to return to the hotel in the not too distant future.
Sincerely,
Fabien Chesnais
General Manager
شكرا لحسن الضيافه و الخدمه السريعه..و الابتسامه الموجودة بكل مكان فى الاوتيل..اضافة الى انى كنت برحلة عمل مفاجئة و سريعه..الا اننى لم احتاج الى اى شئ من خارج الاوتيل..حتى اللاب توب بتاعى نسيته فى مطار جده..الاوتيل قدموا لى لاب توب اضافة لكافة خدمات الاعمال الممتازة..شكرا
Dear Guest,
Thank you for choosing to stay with us at Mövenpick Hotel & Apartments Bur Dubai.
We are grateful for your kind patronage and your positive feedback. Thank you for taking the time to share your review with us.
We do hope that you would consider staying with us in the near future.
Sincerely,
Fabien Chesnais
General Manager
