Dear Guest,
Thank you for taking time to share your experience following your recent stay with us at Movenpick Hotel & Apartments Bur Dubai.
We were very concerned to read your disappointment during your stay and deeply regret that your experience was not up to your expectations. with regards to the closed windows, we would like to clarify that open windows are indeed strictly restricted for safety reason by the Dubai Municipality law. Rest be assured that the highlighted points will be addressed to the concerned department.
Once again, we sincerely apologize for the inconvenience that we have caused you.
We do hope that you will allow us a further opportunity to be of better service to you in the future.
Sincerely,
Fabien Chesnais
General Manager