We would like to thank you for your honest review of your recent stay at Shangri-La Hotel, Dubai and sharing your feedback on TripAdvisor.
We are glad to read that you enjoyed our Horizon guest room experience during your recent visit. Thank you for your kind remarks, it was our pleasure to serve you.
On the other note, we very much regret to learn that we fell short in meeting your expectations when it comes to our services. It is also unfortunate to hear that the deposited amount which was taken upon arrival has not been yet returned to your account, causing inconvenience to you. We would like to assure you that we have instantly addressed the matter of your concern with the concerned bank in order to process the return without further delay. We appreciate your feedback and patience and once again, regret the delay in our services.
We do hope that you will give us another change to welcome you back at Shangri-La Hotel, Dubai upon your next visit so as to exceed your expectations and redeem ourselves.
With best regards,