شكرا شانغريلا دبى
الفندق اكثر من ممتاز 👍 الموقع جميل جدا و خصوصا في تلك الفتره من السنه فى شهر رمضان الاجواء جميله جدا و الافطار أكثر من رائع فى دونيس كافيه و الطعام جميل ولذيذ جدا و متنوع و الخدمه جميله و ممتازه من أحمد صقر و ابتسامته معنا و الحديث معه شيق جدا
سوف نعود قريبا و انصح بزيارته
وسنكرر التجربه
Dear Mohammad N,
We would like to thank you very much for taking your valuable time to write and post your wonderful feedback on TripAdvisor.
We are very delighted to learn that you had an excellent dining experience at Dunes Café and were satisfied with our breakfast set up and the atmosphere. Your positive comments on the food quality, variety and the excellent service provided by our hardworking colleague Ahmed are indeed rewarding. We continuously strive to ensure we always delight our valuable guests such as yourself with our uncompromising quality of products and services.
It was our pleasure to serve you and we certainly look forward to welcoming you back at Dunes Café, at Shangri-La Dubai in the near future.
With best regards,
Hakan Ozel
General Manager
ذهبت الى الفندق من اجل اجتماع عمل مع زبون في هورزن كلوب فندق شنگرلا دبي كان فندق رائع بامتياز والخدمة جيدة جدا. في الطابق 41 حيث قام بااسقبالي السيد دينيش الذي كانت خدمته في المستوى المطلوب تعاملا واخلاقا في العمل مما سهل علي العمل مع زبوني .وهذا ماجعلني افكر في القدوم كل ما كان لدي اجتماع عمل .شكرا دينيش
Dear 532fatimazahral,
Thank you very much for your patronage at Shangri-La Dubai and taking your precious time to post your review on TripAdvisor.
We are very delighted to read that your business meeting arranged at Horizon Club was successful and that you were satisfied with the outstanding services provided by our colleague Mr. Dinesh. Your inspiring comments on your overall experience you have labelled us as “One of the Best hotels” are very much appreciated. It is an honor for us to be recognized in such an encouraging way as it is through your valuable feedback that we are able to keep ourselves motivated in rendering our services truly from the heart and creating a memorable experience towards our guests.
It was our pleasure to be of services to you and we look forward to your next visit and welcoming you back at Shangri-La Dubai in the nearest future.
With best regards,
Hakan Ozel
General Manager
لقد كانت اول اقامه لنا فى فندق Shangri la Dubai دبى وكانت تجربه رائعه ،
و كان أهم ما يميزها هو الافطار فى Dune’s Cafe وخصوصًا الخدمه الممتازه التى قدمها لنا أحمد صقر ، لقد كان حديثه معنا أكثر من رائع و كل يوم يقدم لنا النصيحه عن افضل الاماكن للزياره فى دبى ، لقد غير لنا الجو العام فى الإفطار و العشاء ايضا ، أيضا لمسته الإبداعية التى يضيفها لنا فى القهوه الخاصه بنا ( كابتشينو ) وهذه اللمسه اضافت البهجه يوميا الى وجبه الإفطار.
شكرا جزيلا أحمد صقر
Dear 287mostafas,
Our warm gratitude for choosing to stay at Shangri-La Dubai and taking your valuable time to post your wonderful survey on TripAdvisor.
We are delighted to hear that you enjoyed your recent holiday with us, especially being it your first visit to the hotel and were amazed with our colleagues’ outstanding services. Thank you for sharing your positive feedback about the excellent services rendered by our colleague Ahmed Saqr. Our people go to great lengths to ensure that our guests are given the attention and comfort they deserve. I will be very happy to share your compliments with him and in return, he will be thrilled to hear that his efforts are being recognized by our valued guests such as yourself.
It was our great privilege to take care of you and we look forward to welcoming you back again at Shangri-La Hotel in the near future.
With best regards,
Hakan Ozel
General Manager
كان حجزي تاريخ 30-9-2021 نوع الغرفة هورايزن وكانت جميلة ومرتبه، الاطلاله نوعاً ما جيدة، الاستقبال سيئ وبطئ ومتطلبات كثيرة ومافي تساهل فالامور ومبلغ التامين الزامي مع انه بيانات البطاقة المستخدمة موجودة عندهم فالنظام وبالعادة الفنادق ال5 نجوم اللي اتعامل معاهم التامين غير الزامي ويتم الدفع في نفس الوقت افضل للعميل والفندق، التاخر في استرداد مبلغ التامين تم الخروج من الفندق تاريخ 1 اكتوبر والى اليوم 14 اكتوبر لم يتم استرداد المبلغ وعند الاتصال في موظف الاستقبال ( اللي سوى الحجز نفسه رد عليا) لم يعتذر عن التاخير وطلب مني انتظر بعد 3 ايام اخرى ورد بانه الفترة المطلوب ليس 14 يوم، بال 14 يوم عمل ( يعني حوالي 20 يوم متواصله). كانت تجربة سئ جداً مع الفندق
Dear Sightseer19080154394,
We would like to thank you for your honest review of your recent stay at Shangri-La Hotel, Dubai and sharing your feedback on TripAdvisor.
We are glad to read that you enjoyed our Horizon guest room experience during your recent visit. Thank you for your kind remarks, it was our pleasure to serve you.
On the other note, we very much regret to learn that we fell short in meeting your expectations when it comes to our services. It is also unfortunate to hear that the deposited amount which was taken upon arrival has not been yet returned to your account, causing inconvenience to you. We would like to assure you that we have instantly addressed the matter of your concern with the concerned bank in order to process the return without further delay. We appreciate your feedback and patience and once again, regret the delay in our services.
We do hope that you will give us another change to welcome you back at Shangri-La Hotel, Dubai upon your next visit so as to exceed your expectations and redeem ourselves.
With best regards,
Hakan Ozel
General Manager
احسن موظف شفته ف حياتي ي حبايبي هو البش مهندس سعودي و محمد عبدالحميد و اميله حبايبي الغالين و تعاملهم جدا لطيف و الفندق جداً هادي و راقي و لي زيارة عما قريب انشاءالله و شكراً لكم على حسن الضيافه ويعطيكم العافيه♥️
Dear _I7690MT,
Thank you very much for taking the time to share your review on TripAdvisor following your recent stay at Shangri-La Hotel, Dubai.
We are delighted to read your excellent feedback on our hotel services and colleagues’ hospitality. Thank you for complementing on Saudi, Abdel Hamid and Emila who have shown their professionalism and friendly attitude. Your comments are a great encouragement for us to continue our commitment to create more memorable experiences for our guests.
It was our privilege to take care of you and we are looking forward to welcoming you back at Shangri-La Hotel, Dubai in the future.
With best regards,
Hakan Ozel, General Manager
