Dear Lulu S,
Please accept our sincere thanks for patronizing Shangri-La Dubai and taking your valuable time to post your wonderful experience on Tripadvisor.
We are delighted to learn that you were satisfied with our location, facilities and services and truly enjoyed your stay. We aim to delight and provide all our guests with the highest standards of service and comfort, whilst our dedicated and experienced colleagues cater to the needs of guests with the utmost care and services rendered straight from the heart. We will be delighted to share your compliments with our colleagues, who in turn, will be very happy knowing their efforts have been recognized. It was indeed a great pleasure to take care of you.
We thank you for your compliments and continued patronage all these years. Truly looking forward to welcoming you back again at Shangri-La Dubai in the not too distant future.
Yours sincerely,
Hakan Ozel
General Manager