Dear nOuraalmehairbi
It is our constant goal is to provide an excellent vacation experience to each and every one of our valued guests, hence it deeply saddened us, when we read that for you, we have not achieved our objective.
Your feedback has been taken seriously and shared with the team to review and take corrective actions if needed.
While we realize that we cannot undo the experience that you had during your stay, we do hope that you will in due course provide us with another chance to welcome you back.
With all our very best wishes,
Jan Valasek
Hotel Manager