Dear amarkadi,
I am pleased to read that overall you found our hotel good. I am however, disheartened in reading your review about the service provided to you during your stay. I certainly understand your frustration and this is definitely not the level of service we are renowned for. I would personally like to apologize for the inconvenience that was caused. I have requested team to look into it and would appreciate if you can provide your contact details so that we can contact you. Thank you for sharing your experience with us.
I look forward to hearing from you soon.
Sincerely,
Mahmoud Sakr
General Manager