Dear Mr. Buabbas,

Thank you very much for taking time to submit your review.

Your insight about your experience is important to us in our efforts to improve our services to all of our guests. We sincerely apologize for the inconvenience endured during your stay. I understand that this was very upsetting and we at no level wish to distress you and any of our guests.

Rest assured that we are working on improving the areas that have been pointed out. We hope that we can still welcome you back in the near future.


Best regards,

Ian Rydin
Cluster General Manager

Dear Ms. Mayafi,

I am very pleased to read your positive review from your recent stay with us at Movenpick Grand Al Bustan Dubai. Thank you for taking the time to share your feedback and recommend our hotel on TripAdvisor.

With delight I read that you have been overall impressed with the quality of our hotel and service. I was so happy to hear that our colleagues have provided you with excellent customer service and recommendations. I will be sure to share your feedback with the entire team. They love knowing that guests appreciate their service.

It was a pleasure for us to have you as our guest, and we are looking forward to welcoming you again in the near future.


Kind regards,

Ian Rydin
Cluster General Manager

Dear Mr. Abdullah,

Thank you very much for your wonderful review of your recent holiday with us at Movenpick Grand Al Bustan Dubai.

It is with much pleasure I read your kind acknowledgment of our warm hospitality, exquisite facilities and especially the culinary experience. We make every effort to maintain the high standards of timely and quality service delivery, and we are delighted that we have been successful in achieving this during your stay.

I appreciate you taking the time to share your experiences and recommending us on TripAdvisor and look forward to welcoming you back to Movenpick Grand Al Bustan Dubai in the future.


Sincerely,

Ian Rydin
Cluster General Manager