Dear nadial285,

On behalf of JA Jebel Ali Beach Hotel, we wish to thank you immensely for taking the time to convey your comments about your experience during your stay with us.

I regret to know that we were unable to meet your expectation particularly with regards to the swimming pool and beach maintenance. Although I totally understand your feedback, I can reassure you that our team along with an outside specialist strictly monitors and handles maintenance works on a daily basis. Nonetheless, I greatly appreciate your comments which have been passed onto our Sports and Leisure Manager so he is aware of your observations. Moreover, I was disappointed to read that we could not meet your expectations for our restaurants. We generally receive very positive feedback so it is concerning that we could not meet your standard. I can assure you that the comments you shared through our online survey have been noted and passed to our Food and Beverage team.

Thank you once again for your feedback and we hope to be given another chance to be of service to you in the future, trusting that we could provide you with a favourable stay next time.

Warm regards,

Mark Irwin
Resort Manager