Dear 417sulaimana,
Thank you for taking the time to write a review of our hotel and we're delighted to hear that you enjoyed your most recent stay with us.
It is always pleasing to hear that our guests were left highly satisfied with their overall experience at Grand Hyatt Dubai. With 13 Food and Beverage restaurants, our indoor and outdoor swimming pools, The Kidz Club, Ahasees Spa & Club and our health and leisure facilities, we aim to provide all-round guest satisfaction.
At the same time, we would like to apologize for the inconvenience that you have faced at our front desk. Please note, the information you have shared has been passed on to the concerned departments to act upon immediately in order to avoid any future occurrences.
We appreciate your feedback and hope to welcome you back in the near future.
Warm regards,
Fathi Khogaly
General Manager