Dear Soubhi T,
Thank you for leaving us with this 5-star review!
We are flattered to receive such generous compliments regarding your overall stay with us.
At Grand Hyatt Dubai, we strive to be an all-encompassing destination with a range of wellness facilities. This, in addition to our proximity to landmark destinations, makes us an oasis amid the bustle of the city and ideal for those seeking leisure and comfort while not sacrificing ease of access.
At the same time, we are sorry to hear that your dining experience for dinner was not up to your expectations. Your feedback is very important to us, and will not go unnoticed, as we always strive to better ourselves, the service, and the hospitality offered.
Next time, should you want to book with us, may we kindly suggest that you book directly at our hotel website, for the best available rates!
We hope to have the pleasure of welcoming you back again soon.
Best regards,
Fathi Khogaly
Area Vice President & Cluster General Manager