Dear Soubhi T,
Thank you for taking the time to share your valuable feedback.
It is really unfortunate that the lasting memory you had with us was such a negative one, and we are very sorry that you did not feel the comfort and care that was expected.
The issues you have highlighted will not go unnoticed, and we will certainly review the situation with the team as we always strive to better ourselves, the service, and the hospitality offered.
Once again, we apologize for the inconvenience caused, and we do hope that you give us the opportunity to make your next stay a Grand one!
Warm Regards,
Grand Hyatt Dubai team