Dear khasaif123,

Thank you for sharing your feedback, and we sincerely apologize for any inconvenience you experienced during your stay. We regret that you felt there was a lack of attention to your needs as a distinguished and permanent customer. We genuinely value your loyalty, and we apologize if you did not feel adequately recognized. Your comments are valuable to us, and we appreciate the opportunity to address your concerns. Thank you for choosing Grand Hyatt Dubai, and we hope to have the chance to welcome you back and provide a more positive experience in the future.

Warm regards,
Grand Hyatt Dubai Team

Dear dnamo,

Thank you for choosing Grand Hyatt Dubai, and we appreciate you taking the time to share your feedback with us. We are glad to hear that your overall experience with our hotel was good and that you found our location convenient. We appreciate your insights regarding membership benefits, and we'll certainly consider it as we continuously strive to enhance our offerings. We look forward to the opportunity to welcome you back and provide you with an even better experience, in the near future.

Warm regards,
Grand Hyatt Dubai Team

Dear ajman_930,

Thank you for taking the time to share your positive experience at Grand Hyatt Dubai. We are delighted to hear that you found our hotel to be elegant, luxurious, and conveniently located near tourist attractions. It is our pleasure to learn that our team of associates made your stay enjoyable, and we appreciate your kind words about the spacious, elegant, and clean rooms. We are truly happy to have had the opportunity to provide you with a room upgrade, and we hope to welcome you back for another memorable stay in the future.

Best regards,
Grand Hyatt Dubai Team