Dear khasaif123,
Thank you for sharing your feedback, and we sincerely apologize for any inconvenience you experienced during your stay. We regret that you felt there was a lack of attention to your needs as a distinguished and permanent customer. We genuinely value your loyalty, and we apologize if you did not feel adequately recognized. Your comments are valuable to us, and we appreciate the opportunity to address your concerns. Thank you for choosing Grand Hyatt Dubai, and we hope to have the chance to welcome you back and provide a more positive experience in the future.
Warm regards,
Grand Hyatt Dubai Team