تجربة رائعة جدا والمنظر رائع والخدمات جيدة جدا وخدمة وسرعة الموظفين جيدة جدا وبالاخص الموظفة Brenda لديها أسلوب رائع جدا وسرعة في تقديم الخدمات اضافة إلى ان خدمات الفندق جيدة كالمسبح والجيم وصالة الألعاب الرياضية مع وجود شاطي خاص بالفندق ووجود علما ان الموقع جيد جدا حيث يقرب من فندق اتلانتس واكواريوم دبي
Dear Hassan H
Thank you very much for choosing to visit Hilton Dubai Jumeriah and taking the time to share your experience on TripAdvisor
Great service plays a big role in ensuring our guests feel comfortable and I am glad we achieved that.
Thank you as well for commending the team with special mention to Brenda
It will be such a motivation booster for them to know that their hard work has not gone unnoticed.
We look forward to your continued visits and to welcoming you back.
Best Regards,
Jean Sebastien Kling
Cluster General Manager
لا انصح به للاقامه فأنا مندهشة من سياسة الفندق تزودك مره واحده بالماء ٤ علب كحد اقصى تعامل الموظفين الاستقبال جاف ولايوجد احترافية وايضا المسبح مغلق للصيانه ولم يبينوا لنا ذلك كانت تجربة سيئة ولا انصح بهذا الفندق
Dear Quest57494663860,
Thank you very much for choosing to visit Hilton Dubai Jumeriah and taking the time to share your experience!
We strive to make your experience a truly memorable one and we are disappointed that we have been unsuccessful in achieving this during your recent visit We have made note of your constructive feedback and you can be rest assured that we will take corrective action to improve in this area.
We really appreciate your feedback and we hope to be able to welcome you back to our property in the near future, to give us a chance to regain your confidence in our service and facilities.
Best Regards,
Jean Sebastien Kling
Cluster General Manager
الاقامة ممتازة جداً والاستقبال رائع خصوصاً الاستاذين عماد وكريم وباقي الطاقم ممتاز جداً وادعوا الجميع لزيارة هذا الفندق الرائع وجزيل الشكر والامتنان لهم ولجميع العاملين بالفندق ومزيد من التقدم بإذن الله 🌹🌹🌹
Dear Fotoha2022,
Thank you for taking a moment to share your experience.
It was indeed a great pleasure to read your review and to learn you had such an enjoyable and memorable stay with us and that you were extremely satisfied with our facilities. Thank you as well for the special mention of our team members Karim and Emad. They are indeed true ambassadors of Guest service at our hotel and we are proud to have them on our team.
We very much look forward to welcoming you back to our hotel for a longer stay!
Sincerely,
Yuliya Shneider
Assistant Front Office Manager
فندق محترم وراقي والغرفة اطلالتها خيالية الجميع مبتسم وودود ويلبي الطلبات بشكل فوري وسريع
كانت مدة الإجازة 13 يوم
كانت مميزة جدا وسعيدة بفضل مساعدة السيد المصري أندو الذي ساعدنا بشكل كبير
له كل الشكر والتقدير والاحترام
Dear Farid_Taban82,
Thank you very much for your review and especially your praises about Andrew!
We are all looking forward to welcoming you back soon. Once again Thank you,
Best Wishes,
Hilton Dubai Jumeirah Team.
الاوتيل مكانه جميل جداً الخدمة حلوه بس حقت الاستقبال الفلبينية ما اذكر اسمها ما اعجبني اسلوبها تعاملها سي جداً وكان عضويتي مامنها فايده من كل قلبي اشكر سيهام على امانته و تعامله واحترامه معنا شكرا له .
Dear Noura,
Thank you for your review.
We are sorry to read that the team did not meet your expectations.
Please rest assured that I will personally speak to the team and provide the training they need,
We hope to see you soon again.
Warm regards,
Loes
Front Office Manager
