كانت الإقامه إضافه ممتعه لسفرنا وخالص الشكر لموظف الإستقبال عند الوصول عمر و كذلك موظفة الإستقبال جوليانا عند الخروج لتعاملهم اللّبق المحترم الذي يضيف لذاكرتنا بصمه جميله و كذلك تنّوع المرافق و جمال الموقع المباشر على البحر و الميزه الأكبر الغرف الفسيحه .
Dear Navigator07165244661,
Thank you very much for sharing your review and feedback regarding your recent experience at Hilton Dubai Jumeirah.
I am sure this feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services.
We look forward to your continued visits and to welcoming you back.
Best Regards,
Jean Sebastien Kling
Cluster General Manager
التشك ان والتشك اوت ياخذ وقت طويل اكثر من اللازم
اعطوني غرفة لم تلبي طموحاتي
المطعم لديهم سوء ادارة
الكونسيرج احتجتهم وكانو غير محترفين
لن اكرر التجربة
طبعا التشك ان كانت رحاب وغير متعاونه
والتشك اوت جاسيكا ويبدو من الوهلة الاولى كانها تتدرب وليست موظفة استقبال فندق ٥ نجوم
Dear Heremevip,
Thank you for taking the time in posting a review of your stay at the Hilton Dubai Jumeirah. It is with regret to learn of your dissatisfaction on our services and facilities and for not being able to meet your expectations fully of a Hilton stay on this particular occasion.
As this is not level of service we strive to achieve and provide to our valued guests, please accept our sincere apologies for the disappointment caused to you and rest assured that we have taken your comments seriously and will be use as basis of our improvement.
We really appreciate your feedback, and we hope to be able to welcome you back to our property in the near future, to give us a chance to regain your confidence in our service and facilities.
Best Regards,
Jean Sebastien Kling
Cluster General Manager
اقامة ممتازة الغرف ممتازة والخدمة ممتازة والاخت زينة روحها حلوة والاخ عدنان خدمة ممتازة ومتعاون جدا شكرا لطاقم الفندق على الخدمة وايضا خدمة صف السيارة ممتازة والمسبح ايضا خدمتو ممتازة والفعليات ملها موجودة في الشاطى وموقع الفندق ممتاز جدا للى يحب البحر والفعليات
Dear almomayaza,
Thank you for taking the time to leave a review of your recent visit to Hilton Dubai Jumeirah. We're glad to hear that you had an amazing experience with us.
Service is one of the most important aspects of a hotel, and I am incredibly pleased to hear nothing but great feedback from you regarding the service our team members provided.
Thank you once again for your loyalty and for recommending us. We do look forward to welcoming you again for your next trip to Hilton Dubai Jumeirah.
Best Regards,
Jean Sebastien Kling
Cluster General Manager
تجربة رائعة جدا والمنظر رائع والخدمات جيدة جدا وخدمة وسرعة الموظفين جيدة جدا وبالاخص الموظفة Brenda لديها أسلوب رائع جدا وسرعة في تقديم الخدمات اضافة إلى ان خدمات الفندق جيدة كالمسبح والجيم وصالة الألعاب الرياضية مع وجود شاطي خاص بالفندق ووجود علما ان الموقع جيد جدا حيث يقرب من فندق اتلانتس واكواريوم دبي
Dear Hassan H
Thank you very much for choosing to visit Hilton Dubai Jumeriah and taking the time to share your experience on TripAdvisor
Great service plays a big role in ensuring our guests feel comfortable and I am glad we achieved that.
Thank you as well for commending the team with special mention to Brenda
It will be such a motivation booster for them to know that their hard work has not gone unnoticed.
We look forward to your continued visits and to welcoming you back.
Best Regards,
Jean Sebastien Kling
Cluster General Manager
لا انصح به للاقامه فأنا مندهشة من سياسة الفندق تزودك مره واحده بالماء ٤ علب كحد اقصى تعامل الموظفين الاستقبال جاف ولايوجد احترافية وايضا المسبح مغلق للصيانه ولم يبينوا لنا ذلك كانت تجربة سيئة ولا انصح بهذا الفندق
Dear Quest57494663860,
Thank you very much for choosing to visit Hilton Dubai Jumeriah and taking the time to share your experience!
We strive to make your experience a truly memorable one and we are disappointed that we have been unsuccessful in achieving this during your recent visit We have made note of your constructive feedback and you can be rest assured that we will take corrective action to improve in this area.
We really appreciate your feedback and we hope to be able to welcome you back to our property in the near future, to give us a chance to regain your confidence in our service and facilities.
Best Regards,
Jean Sebastien Kling
Cluster General Manager
