Dear fouada750,

Thank you for your review.

Please accept our sincere apologies for the shortfall you experienced in our services while staying at our hotel. Your feedback is of tremendous value for us and your evaluation will form an important part of our ongoing program to continuously monitor the quality of our services and facilities.

Rest assured that your comments have been shared with the rest of the team and corrective measures have been implemented to further improve our services. It is only through comments such as yours that we are able to monitor and improve our levels of service.

We hope for another opportunity to exceed your expectations whenever your travel brings you to Dubai next.

Sincerely yours,

Stéphane Blanc
General Manager

Dear zchal66,
Thank you for taking the time to share this detailed review. We regret that we could not live up to your expectations. Your feedback is of tremendous value for us and your evaluation will form an important part of our ongoing program to continuously monitor the quality of our services and facilities.

Thank you for bringing up about the construction near our hotel, we would like to mention that across this dynamic city, new projects are planned and guests do have rooms overlooking a construction site occasionally. FaceTime/imo/WhatsApp and other such applications are not supported across the country. We do provide disabled access within the hotel and until guests board their vehicles, as for having a ramp outside the hotel areas for easily accessing nearby locations - disabled access ramps are being planned across the city in the near future. We hope for another opportunity to exceed your expectations whenever you visit Dubai next.

Sincerely yours,

Osman Selim
Executive Assistant Manager - Rooms