Thank you for sharing your feedback with us.
We are very disappointed to hear of your negative experience with us. Your feedback holds tremendous value for us and your evaluation will form an important part of our ongoing program to continuously monitor the quality of our services and facilities.
Rest assured that your comment has been shared with the team and corrective action will be implemented to ensure that a similar incident is not repeated in the future.
We truly appreciate you bringing this matter to our attention and hope for another opportunity to restore your faith in Hyatt Regency Dubai.