Dear Asmaa,
Thank you for taking the time to write this review.
Regarding your comment about the room you stayed in, please accept our sincerest apologies if it left you with the impression that the hotel is old. The hotel was opened in 1980 however underwent an extensive refurbishment in 2005 and 2006 and we aim to present a modern contemporary-styled hotel. However, we accept your feedback and hope this did not cause too much inconvenience.
It has been a pleasure having you as our distinguished guest and we look forward to your next visit.
Warm regards,
Hyatt Regency Dubai

Dear Lamiasharra,
Thank you for taking the time to write this review.
Regarding your comment about the mandatory Gala Dinner charges, it is mentioned on the online booking websites that this charge will be compulsory.
However, we accept your feedback and hope this did not cause too much inconvenience.
If you have any further queries or require any assistance do not hesitate to email your concern to our reservations team at reservations.hyattregencydubai@hyatt.com
Someone from the reservations team will be happy to assist you further.
We hope for another opportunity to exceed your expectations whenever your travels bring you to Dubai next.
Warm regards,
Hyatt Regency Dubai.

Dear Khuloudjadallah,
Thank you for taking the time to write this review.
We are delighted that you had a great experience with us.
It has been a pleasure having you as our distinguished guest and we look forward to welcoming you back in the future.
Warm regards,
Hyatt Regency Dubai.