Dear Valued Guest,

Thank you for your recent review on TripAdvisor.

We are extremely pleased to know that you have enjoyed your stay with us and were happy with our services and facilities especially the hotel location, the value for moany and the cleanliness of our guest rooms.

Your compliments will definitely be shared with our team; as such flattering remarks continuously inspire us to do our utmost in everything that we do.

In behalf of the team at Jumeira Rotana, I look forward to welcoming you back the next time you are in Dubai.

Yours Sincerely,

Ulrich Hoffmeister
General Manager

Dear Valued Guest,

Thank you for taking the time to share your comments regarding your recent stay at Jumeira Rotana.

It was a pleasure to learn of your appreciation with the quality of service, facilities and overall accommodation of our hotel. It is always great to hear we are meeting the expectations our guests have come to expect and deserve.

We look forward to welcoming you back and serve you in the true spirit of hospitality for which Rotana is known for.

Sincerely,
Ulrich Hoffmeister
General Manager

Dear Valued Guest,

Thank you for taking the time to post this review and share your experience on TripAdvisor. It is always a great pleasure to read such detailed feedback with pros and cons.

In view of your comments, please note that I have investigated the matter and discussed the same to all department heads concerned. I am sorry to hear about the problems you encountered during your stay which disappointed you. And assure you that all necessary steps are being taken to ensure none of our other guests have to face a similar situation.

We hope that this experience does not deter you from returning to the hotel in future.


Yours sincerely,

Ulrich Hoffmeister
General Manager