Dear Cruiser03416426594,
Thank you very much for sharing your experience related to your recent stay with us here in Towers Rotana.
We deeply apologize as we are unable to meet your expectations. Your valuable comments were communicated immediately to the concerned team members, as part of our commitment to providing quality customer care, we will take necessary steps to ensure we meet the service standards our valued guests expect.
We hope that you will give us the opportunity of welcoming you back. Please feel free to contact me by sending email to towers.dubai@rotana.com for future requirements, I will personally make the arrangement for you.
Sincerely yours,
Hossam Mansour
General Manager