Dear Alyamiyossef,

Warm Greetings from Towers Rotana and we regret to know that we were not able to meet your expectations during your stay with us.

We do always try our level best to provide all guests requests such as room preferences and make it as our top priority. Consequently, our Front Office team updated your profile with note of non-smoking preference and shattaf and we will make sure your future booking will have your requested preference.

As part of our commitment to provide quality customer care, we will take necessary steps to ensure we meet the service standards our valuable guests like your good self and to ensure hassle free stay. We do apologize for the inconvenienced experience you encountered, your comments are highly valuable to us and we will definitely do our best to improve.

We sincerely hope that you reconsider and stay in our hotel again, if you decide to do so please let me know so that I can make arrangements for you, myself and my team will ensure to exceed you expectation.


Sincerely yours,

Hossam Mansour
General Manager

Dear Maajed0018,

Thank you for choosing Towers Rotana Hotel - Dubai and for your time to post your recent review on TripAdvisor.

Your positive remarks to our service and facilities are truly appreciated. I have passed on your compliments to our team who were most happy and proud to hear.

We all look forward to see you back again in Dubai soon.

Best regards,
Hossam Mansour
General Manager

Dear Malhajeri,

Thank you for choosing Towers Rotana Hotel - Dubai and for your time to post your review on TripAdvisor.

I am pleased to know that your overall stay was good, However, we have noted your comments and your valuable feedback will make us aware on the actual guests’ experience, which will definitely allow us to improve the quality of our services and ensure total guest satisfaction.

I look forward to seeing you again at the Towers Rotana - Dubai and assure you of our best attention and services at all times.

Best Regards,
Hossam Mansour
General Manager