Warm Greetings from Towers Rotana and we regret to know that we were not able to meet your expectations during your stay with us.
We do always try our level best to provide all guests requests such as room preferences and make it as our top priority. Consequently, our Front Office team updated your profile with note of non-smoking preference and shattaf and we will make sure your future booking will have your requested preference.
As part of our commitment to provide quality customer care, we will take necessary steps to ensure we meet the service standards our valuable guests like your good self and to ensure hassle free stay. We do apologize for the inconvenienced experience you encountered, your comments are highly valuable to us and we will definitely do our best to improve.
We sincerely hope that you reconsider and stay in our hotel again, if you decide to do so please let me know so that I can make arrangements for you, myself and my team will ensure to exceed you expectation.