Dear Malsha640910,

Thank you for choosing Towers Rotana Hotel – Dubai and for sharing your constructive feedback on TripAdvisor.

I am very sorry to hear your disappointments, please accept our apologies for not being able to meet your expectations. We assure your comments has been shared to the team and proper corrective action will be taken in place. Your comments are highly valuable to us and we will definitely do our best to improve.

We hope that this experience will not deter you from using our hotel in the future and we look forward to seeing you again at the Towers Rotana - Dubai and assure you of our best attention and services at all times.


Yours sincerely,

Hossam Mansour
General Manager

Dear Mlotfy2019,

Thank you for choosing Towers Rotana Hotel - Dubai and for your time to post your recent review on TripAdvisor.

It was lovely to hear that our service met your expectations, and passed it to our team who were most happy and proud to hear. Indeed, our location is excellent as we are in the heart of the City and near to business district. However, we have noted your comments and and I would like to assure you that your comments will be shared with our team for improvements to be made.

We all look forward to see you back again in not too distant future.

Best regards,
Hossam Mansour
General Manager

Dear Magdymonem,

Thank you for choosing Towers Rotana Hotel - Dubai and for your time to post your recent review on TripAdvisor.

I am very pleased to hear that your overall stay was excellent and that our service exceed your expectations. Your kind remarks will go along way in motivating our entire team.

We hope to see you back again soon.

Best regards,
Hossam Mansour
General Manager