Dear najlamohsinalihasana,
I am greatly surprised to have read your feedback as I have been informed that upon your checkout, you have met our Assistant Front Office Manager to share your feedback on some concerns that you have regarding your bill. We did ascertain that all of your concerns were sorted prior to your departure, and subsequently upon reading your review it is with great regret to have learnt of your disappointment. Nevertheless, please accept our most sincere apologies for the inconvenience this may have caused you and rest assured that all your points have been noted.
najlamohsinalihasana, I greatly appreciate your feedback and I hope that this will not deter you from coming back to us.
Best regards,
Torsten Obermann
Area General Manager