Dear ibrahim323,

I would like to thank you for staying at JA Ocean View Hotel and I appreciate your valuable feedback.

It is with regret to know that we did not meet your expectations and you were not fully satisfied with our service. I would like to assure you that it is certainly not the intention of our team members to affront you in any way and meeting our guests’ expectation is always our main priority. Please accept our sincere apologies and rest assured that your valuable point has been shared with our Front Office Manager for immediate review, where need be.

Once again, we thank you for bringing your concern to our attention and despite the above, we hope to get the opportunity to welcome you back to JA Ocean View Hotel. Please do not hesitate to contact me if I can be of further assistance during your future visits.


Best regards,

Yasser Mansour
Cluster General Manager

عزيزى الكريم_حاتم

شكراً لمشاركة تجربتكم مع القراء الآخرين هنا في موقع تريب أدفايزر.
يسعدني قراءة آرائكم الطيبة حول الفندق وانكم قد استمتعتم بعطلتكم التى عطرت بضيافتنا من القلب. نقدر ملاحظاتكم الطيبة ونأمل بالترحيب بكم معنا مرةً آخرى في فندق جي اي اوشن فيو.

مع أطيب التحيات،

نوره أحمد
نائب مدير قسم الاستقبال